Cookie Policy

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, to provide information to the site owner, and to improve the user experience. Similar technologies such as localStorage, sessionStorage, and web beacons serve similar purposes and are covered by this policy as well.

CiviQ uses cookies and similar technologies sparingly. We believe in minimal data collection and only use these technologies when they are genuinely necessary to provide you with a good experience. Our primary uses include: • Keeping you logged in to your account securely. • Remembering your preferences (such as theme and language). • Understanding how users interact with our website to improve it. • Protecting against abuse and ensuring service reliability. We do not use cookies for targeted advertising. We do not allow third-party advertising networks to set cookies on our site.

Essential cookies are strictly necessary for the operation of CiviQ. Without these, the Service cannot function properly. These cookies do not require your consent as they are fundamental to the operation of the website. Examples include: • Authentication tokens stored in localStorage to keep you signed in. • CSRF protection tokens that prevent cross-site request forgery attacks. • Session identifiers that maintain your active session state. • Security cookies that detect authentication abuse and prevent unauthorized access. These cookies are temporary and are removed when you log out or close your browser session (except for persistent login tokens if you choose "Remember me").

We may use anonymous analytics cookies to understand how visitors interact with our website. This helps us improve the user experience and identify areas for enhancement. Analytics data we may collect includes: • Pages visited and time spent on each page. • Navigation patterns and feature usage. • Browser type, operating system, and screen resolution. • Approximate geographic region (country-level only). All analytics data is aggregated and anonymized. We do not use analytics to identify individual users. We do not share analytics data with third parties for advertising purposes.

Preference cookies allow CiviQ to remember choices you have made to provide a more personalized experience. These are not essential but enhance your experience. Examples include: • Your preferred theme (light or dark mode). • Language and locale preferences. • Dashboard layout customizations. • Notification preferences and dismissed banners. These preferences are stored in your browser's localStorage and are not transmitted to our servers unless they are required for account synchronization.

CiviQ minimizes the use of third-party cookies. Where third-party services are used, they are limited to: • Web3Forms: Used to process contact form submissions. Their privacy policy governs any cookies they set. • Analytics services: If used, limited to privacy-respecting analytics providers that do not track users across sites. We do not use: • Social media tracking pixels. • Third-party advertising cookies. • Cross-site tracking technologies. • Fingerprinting or similar identification techniques. We regularly review our third-party integrations to ensure they meet our privacy standards.

You have control over cookies on your device. Here are your options: Browser Settings Most browsers allow you to view, manage, and delete cookies through their settings. You can: • Block all cookies (this will prevent CiviQ from functioning properly). • Block only third-party cookies while allowing first-party cookies. • Delete all cookies when you close your browser. • Set per-site cookie preferences. CiviQ Settings Within CiviQ, you can: • Log out to clear your authentication tokens. • Reset your preferences from account settings. • Request deletion of your account data. Please note that disabling essential cookies will prevent you from using CiviQ, as they are required for authentication and security.

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will: • Update the "Last updated" date at the top of this page. • Notify users through the Service or via email for material changes. We encourage you to review this policy periodically to stay informed about how we use cookies.

If you have questions about this Cookie Policy or how we use cookies, please contact us: Email: privacy@civiq.in For general inquiries: hello@civiq.in We aim to respond to all inquiries within 5 business days.